Booking terms.

Before you travel.

Card payments and pre-authorization holds

When you book by card, you authorize Safi Limo, through Stripe, to reserve the quoted fare on your card and collect it after your ride. For pickups within 48 hours, we request the hold at booking. For pickups more than 48 hours away, Stripe securely saves your payment method at booking and we schedule the hold for approximately 48 hours before pickup. The hold covers the quoted booking total, including the extras and taxes already shown, with no additional buffer.

A pre-authorization is a temporary reservation of funds, not a completed payment to Safi Limo. It may reduce your available balance or credit and appear as pending on your statement. We do not capture the fare until after the ride. If an authorization is approaching expiry, we may release and renew it so it remains valid for your journey. Your bank controls how quickly released holds disappear. If authorization fails or your bank requires confirmation, we will contact you to complete the payment step.

Additional time, route changes and stops

By booking, you authorize Safi Limo to charge the payment method used for your ride after the ride for verified additional services at the disclosed rates plus applicable taxes.

Your quoted fare stays fixed for the journey you booked; ordinary traffic alone does not change it. Additional charges may apply for waiting beyond the included free allowance, an hourly extension, or a route change or extra stop you request and we provide. Charges use the applicable rates disclosed for your booking, plus applicable taxes. We will explain the basis of any additional charge when the change is requested, wherever practicable, and record the service provided.

After the ride, we capture the quoted fare from the hold. Verified additional services are charged separately to the payment method authorized for that ride, rather than added to the original hold. Your total payment may therefore be the quoted fare plus those additional charges, appearing as separate transactions. This ride-specific authorization is separate from the optional choice to save a card for future bookings. Stripe stores the payment details securely; Safi Limo does not store full card numbers.

Your receipt

After payment is collected following the ride, we email an itemized receipt to the address on your booking. It shows the quoted fare, booked extras, applicable taxes and airport fees. Any later additional charge has its own itemized receipt describing the extra time, route change or stop and the amount charged. Please keep these receipts with your booking confirmation.

Prices are in CAD. The booking total itemises drive charge, extras, Ontario HST and the Pearson pickup fee where applicable. Waiting includes 15 minutes normally or 60 minutes after actual landing for airport arrivals. Extra stops include 10 minutes. Thereafter Sedan waiting is $1.25/min and SUV $1.50/min, plus HST. Hourly hire includes 30 km/hour; excess distance is charged at the class per-km rate.

Chilled water and onboard Wi-Fi are included. Passenger and luggage limits depend on the selected vehicle and seating configuration; tell us your bag sizes and any child-seat requirements before travel.

Passenger information and accessibility

Please provide accurate pickup details and contact information. Contact info@safilimo.com before booking to discuss accessibility needs, mobility aids or assistance so we can explain available arrangements and confirm suitability. Passengers must use seat belts and follow reasonable safety instructions.

Questions and charge disputes

If a charge does not look right, email info@safilimo.com or call (647) 446-7234. Include your booking reference, ride date, the amount or receipt item you are questioning, and a short explanation. Please do not send full card numbers or security codes.

We will review your booking, the services recorded and the payment details, ask for any information needed, and explain the outcome. If we identify an incorrect charge, we will arrange the appropriate correction or refund to the original payment method; bank processing times vary. You may also contact your card issuer about its dispute process and deadlines. Nothing in these terms limits rights or remedies available under applicable consumer protection law.